Cancellations:
***Personalized orders may not be cancelled once they have been processed.*** If we are able to cancel your order before it is shipped or manufactured, you will receive a refund of the full amount less our credit card processing fees.
If the product has been shipped, you will be responsible for round-trip (inbound and outbound) shipping charges, our credit card processing fees and a restocking fee of up to 30%. These charges will be deducted from your refund.
To cancel any order please contact us via phone or e-mail.
Returns:
Returns must be within 30 days of delivery, be accompanied by an original receipt and be in like new condition and original packaging.
***We do not accept returns for personalized items, food, and ready to assemble
furniture which has been assembled.***
Defective product returns are covered by the Manufacturers' Warranties. Please contact us for assistance with warranty issues.
For returns of non-defective products you are responsible for round-trip shipping charges on the returned items if the items you ordered have already been shipped to you. We also require a restocking fee of up to 30% of the cost of returned items.
Cancellations or returns must be authorized in advance by Fenwick Float-ors.
Please call 1(302)436-5953 or e-mail sales@fenwickfloators.com.
You will receive an RMA number and a return shipping address.
